Home Improvements / HandymanContractors
• Who we are – Who is Ace Handyman Services
o We are owned by Ace Hardware Corporation
o Work with Ace Retailers
• What we do – What type of projects can we complete for our customers
o Think small handyman jobs – Installing ceiling fans, patching drywall, installing a kitchen backsplash, repairing a few deck board, etc.
o Light electrical – Replacing an outlet
o Light Painting – Touch up paint after patching up some drywall
o We handle the small jobs that don’t require a permit
• Our Work
o Our work is backed by a 1-year warranty, provided we purchase the products for the customer. If a customer wants to supply their own products, that is completely fine, but we can’t warranty the parts since we don’t know where they were purchased from or the quality.
o We provide our customers with an exact date and time for when we will arrive.
o The night before an appointment, the craftsman will call the customer to confirm the appointment. Having the craftsman call instead of someone from the office means he/she can ask any other questions about the job they might have and it breaks the ice with the client.
o A text is sent to the client letting them know the craftsman is on the way
o As the craftsman is working, they keep the client updated on their progress.
o The craftsman will review everything with the client after all work is completed and close out the job and collect payment.
• Our Craftsmen – Who we hire
o We never outsource/subcontract our work. All of our craftspeople are our own W2 employees
o Each one has had a background check and drug screen